Plan TypeMedicare Advantage (Part C)
Based on Medicare.gov Government 5 Star Ratings
Overall Quality Score
This plan has a 3.5 score for overall quality. Overall quality scoring is based on government five star ratings and is a combination of scoring for the health services components below, including customer service, member experience, management of chronic conditions, and member complaints.
Health Plan Customer Service
This plan has a 3 score for customer service. The customer service quality rating is based on the government’s evaluation of how the health insurance carrier handled members’ phone calls, requests, questions, and other interactions.
Member Experience with Health Plan
This plan has a 3 score for member experience. The member experience quality rating is based on surveys and member feedback regarding experiences using their Medicare health plan.
Managing Chronic (Long Term) Conditions
This plan has a 3 score for managing chronic conditions. The managing chronic conditions quality rating is based on the government’s evaluation of whether members with certain long term conditions received the proper tests and treatments to manage their health conditions.
Staying Healthy: Screenings, Tests and Vaccines
This plan has a 3 score for members staying healthy. The staying healthy quality rating is based on the government’s evaluation of whether members of the health plan receive screening tests, check-ups, and vaccines which help them stay healthy.
Member Complaints and Changes in the Health Plan's Performance
This plan has a 4 score for member complaints. The member complaints quality rating is based on the government’s evaluation of how often members of the plan had problems and filed complaints. Scoring also factors in whether the plan’s performance improved over time.