Plan TypePrescription Drug (Part D)
by Aetna Medicare
Based on Medicare.gov Government 5 Star Ratings
Overall Quality Score
This plan has a 3.5 score for overall quality. Overall quality scoring is based on government five star ratings and is a combination of scoring for the prescription drug service components below, including customer service, member experience, management of chronic conditions, and member complaints.
Drug Plan Customer Service
This plan has a 5 score for drug plan customer service. The drug plan customer service quality rating is based on the government’s evaluation of how the health plan handled members’ phone calls, requests, questions, and other interactions related to prescription drug coverage.
Member Experience with the Drug Plan
This plan has a 3 score for drug plan member experience. The drug plan member experience quality rating is based on surveys and member feedback regarding experiences using their Medicare prescription drug plan.
Drug Safety and Accuracy of Drug Pricing
This plan has a 3 score for drug plan safety and pricing. The drug safety and pricing accuracy quality rating is based on the government’s evaluation of whether members with certain medical conditions are prescribed drugs in a safe and clinically recommended manner. This rating also incorporates the accuracy of the plan’s pricing information.
Member Complaints and Changes in the Drug Plan’s Performance
This plan has a 4 score for drug plan member complaints. The drug plan member complaints quality rating is based on the government’s evaluation of how often members of the plan had problems and filed complaints. Scoring also factors in whether the drug plan’s performance improved over time.